FAQ
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Can I meet my sitter?
All new clients can expect to have a complimentary in-home consultation with their main sitter. Consultations are generally 10-20 minutes. We will take a tour of your kitty's environment and learn where all their necessary supplies are. This is also an opportunity for us to see the cat relaxed so we can more easily tell if something is off with their behavior. We will pick up a set of keys at this time and go over entry instructions. If you request a second consultation due to moving or care changes, you will be charged for a drop in visit.
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What happens if there is an emergency with my cat?
You will be alerted immediately of any health concerns. We will work with you to determine the best course of action, and/or reach out to your emergency contact if listed. If necessary, your cat will be taken to the vet (chargeable at $40/hr). Please complete your vet information in Pet Pocketbook and talk with your vet about providing us permission to bring your cat in. We also request you list at least one emergency contact who has a key to your home.
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Can you administer medicine?
Many of our sitters can administer medications. If your cat needs medication (for example, to be pilled, use an inhaler or get injections) we will book our Extra Care Visit at $31. Sitters that are able to provide this service are in high demand and have a special skill set. This extra work and responsibility is reflected in the price of care.
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Can I request a specific visit time?
Most of our sitters have full time jobs and do cat visits because they love cats! Our sitters set their own schedules. For 1x a day visits, unless a time is requested, they will do it at their convenience. Priority is given to cats who receive medication.
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How do I pay?
New clients must pay before service, or service may be canceled. Current clients will receive an email after service with their invoice. Invoices can be paid through CC or ACH on Pet Pocketbook (5% convenience fee charged by provider). You can also pay through your bank with Zelle to LakeviewPetCareChicago@gmail.com. If you do not have access to Zelle, we do have Venmo, name upon request. Tips for appreciation can be paid with your invoice.
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Will I have the same cat sitter the whole time?
We base our pairings off of location, to make it more convenient for everyone (we want to cut down time commuting or sitting in traffic). The sitter you meet at your consultation will be your main sitter. If your sitter is not available we will set you up with a backup sitter, if possible, and request a second set of keys for them to keep as a backup.
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What do visits include?
- Feeding
- Refreshing water - Scooping litter - LOVE: Playtime, cuddling, brushing - Bringing in mail, watering a few plants (upon request) - Visit update with photos |
Do you clean as well?
Our goal is for you to come back to a happy, healthy kitty. We aim to keep your home tidy for your arrival and for your cat's wellbeing, but we are not house cleaners, and therefore expectations should be set accordingly.
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How can I help everything go smoothly?
- Make all visit request with at least 2 weeks notice so we have time to coordinate scheduling
- Communicate your arrival and departure times to your sitter so they can plan accordingly - Fill out your pets profile; including photos or your cats, vet info and emergency contact - Leave supplies out if possible, we also love sticky note reminders |
What if I my travel plans change?
Please let us know as soon as possible about any changes.
We try to be flexible about changes, but if you are canceling with less than 24hrs notice please email LakeviewPetCareChicago@gmail.com and your sitter, as well as canceling your visit in Pet Pocketbook. This will give us the best chance to make sure your sitter see's the change in time. If you forget to cancel and the sitter is on their way or at your house for the scheduled visit, you will be charged for that visit. If you have prepaid, any unused money will stay on your account as a credit for your next trip. |
Welcome!
New clients please fill out the form below so we can schedule a free consultation and discuss your needs!
Current clients please request visits in Pet Pocketbook or email LakeviewPetCareChicago@gmail.com
New clients please fill out the form below so we can schedule a free consultation and discuss your needs!
Current clients please request visits in Pet Pocketbook or email LakeviewPetCareChicago@gmail.com
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General Rate | $26
Holiday rate | $10 surcharge for each visit We are fully booked for all holidays in advance, new clients may not be accepted during busy holiday times. Holiday visits may be shorter and specific times can not be guaranteed. Care will still be superior! We appreciate your understanding. For Premium Holiday scheduling: November 5th end of business day is the last date to schedule services for any care scheduled between November 15th and November 30th to avoid a late booking fee of $30.00 December 5th end of business day is the last date to schedule services for care scheduled between December 15th and January 3rd to avoid a late booking fee of $30.00 Holidays 2023 Easter Saturday and Sunday Memorial Day Saturday, Sunday, Monday 4th of July 7/4, 7/5, 7/6 Labor Day 8/31, 9/1, 9/2 Thanksgiving Thursday, Friday, Saturday Christmas 12/23, 12/24, 12/25 New Years 12/31, 1/1 |
There is a $25 rush fee for any new client request received with 5 days or less notice.
Request for more than one visit per day will be accepted based upon availability. Please note they are harder for us to get scheduled.
We are happy to try and accommodate special request, just ask.
